EXTRAORDINARY ACHIEVERS, EXTRAORDINARY TIMES
Episode 4: Pat Bauer, Heartland Dental
“Listen, and go to our values to make decisions.“
Pat Bauer, President & CEO of Heartland Dental shares his experience leading during the Covid-19 crisis.
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When Pat Bauer joined Heartland Dental 23 years ago, the dental support organization consisted of eight offices. Today, the organization has grown to support 1,750 dentists across 38 states with 12,000 team members.
In this episode, Pat Bauer, President & CEO of Heartland Dental, shares how the organization navigated the early months of COVID in an industry that essentially had to shut down. While navigating changing state guidelines, patient safety and unpredictable demand all required technical expertise, Bauer, attributes much of the organization’s success this past year to the team’s listening skills and collaboration. As you watch and listen, we hope you’ll note the steps Heartland Dental took to lead through crisis and encourage you to adapt their roadmap for success to each of your own unique industries and organizations.